Privacy Policy
.CTS – Collaborative Technology Services,Inc. / CollaborativeTechServices,Inc.Effective Date: September 24, 2026Last Updated: September 24, 2026
CTS (“CTS,” “we,” “our,” or “us”) respects the privacy of our clients, prospective clients, website visitors, business partners, and other individuals whose information we may receive in connection with our technology services.
This Privacy Policy explains how CTS collects, uses, protects, and discloses personal information obtained through our website, business communications, managed technology services, cloud solutions, reseller relationships, and related professional services.
1. Information We May Collect
CTS may collect information that you provide directly to us, including:
NameCompany name and job titleBusiness addressEmail addressTelephone numberInformation submitted through website contact formsInformation supplied when requesting proposals, quotations, demonstrations, support, or other servicesAccount, licensing, subscription, and service informationTechnical support communicationsBilling and transaction-related informationInformation necessary to provision or administer technology services
We may also receive technical information relating to use of our website or services, such as:
Internet Protocol (IP) addressBrowser and device informationWebsite usage informationCookies and similar technologiesSecurity and system logsService diagnostic information
CTS seeks to collect only information reasonably necessary to conduct business, provide services, maintain security, and satisfy legal or contractual requirements.
2. How CTS Uses Information
CTS may use information to:
Respond to inquiries and requestsPrepare proposals, quotations, and service agreementsEstablish and maintain customer relationshipsProvision, configure, manage, and support technology servicesProvide managed IT and cloud servicesAdminister licenses and subscriptionsProvide technical supportCommunicate service, security, billing, or account informationSchedule meetings, demonstrations, training, and project activitiesImprove our website, products, services, and customer experienceMaintain security and prevent unauthorized activityComply with legal, regulatory, contractual, and professional obligationsMaintain appropriate business and accounting recordsCommunicate relevant information regarding CTS products, services, and technology solutions
CTS does not use personal information for purposes materially different from those described in this Privacy Policy without an appropriate business or legal basis.
3. Managed IT, Cloud and Technology Services
CTS provides managed technology, consulting, cloud, cybersecurity, communications, software licensing, implementation, and related professional services.
In performing these services, CTS may have administrative or technical access to systems, networks, cloud environments, applications, devices, or customer information.
Where CTS processes information on behalf of a customer, CTS generally acts as a technology service provider and processes that information according to the customer's instructions, applicable agreements, and applicable law.
Access to customer systems and information is limited to personnel, contractors, vendors, or technology providers who require such access for legitimate business or service-delivery purposes.
4. Technology Partners and Service Providers
CTS works with third-party technology manufacturers, cloud providers, software companies, distributors, communications providers, and professional service providers.
These may include providers such as:
ZoomMicrosoftCloud infrastructure providersCybersecurity providersData storage and collaboration providersTelecommunications providersSoftware vendorsAuthorized distributors and licensing partnersPayment, accounting, and business administration providers
Information may be provided to these organizations when reasonably necessary to quote, license, configure, provision, support, secure, administer, or deliver the products and services requested by our customers.
Each third party maintains its own privacy, security, and data-handling practices.
CTS does not control the independent privacy practices of third-party providers and encourages customers to review the privacy policies and contractual terms applicable to the products and services they select.
5. Zoom Products and Services
CTS is an authorized reseller of Zoom products and may assist customers with Zoom Phone, Zoom Workplace, communications services, licensing, implementation, configuration, training, and support.
Information provided to CTS in connection with Zoom services may be shared with Zoom or authorized Zoom service providers when necessary to:
Establish customer accountsProvide licensingPort telephone numbersConfigure telecommunications servicesProvide technical or implementation supportProcess service requestsAdminister subscriptionsProvide customer communications
Zoom's collection and processing of information through its products and platforms is governed by Zoom's applicable privacy notices, agreements, and service terms.
6. Microsoft Products and Services
CTS provides and supports Microsoft technologies and cloud services.
Information may be provided to or processed through Microsoft when necessary to provision, administer, secure, or support Microsoft products and services selected by CTS customers.
Microsoft's processing of information through Microsoft products and cloud platforms is governed by Microsoft's applicable agreements and privacy terms.
7. Information Sharing
CTS may disclose information to third parties when reasonably necessary for legitimate business purposes, including:
Technology vendorsCloud service providersSoftware publishersTelecommunications carriersAuthorized distributorsCybersecurity providersProfessional consultantsAccountantsAttorneysContractors and subcontractorsPayment and administrative service providers
CTS may also disclose information when required to:
Comply with lawRespond to lawful government or regulatory requestsRespond to subpoenas, court orders, or legal proceedingsProtect CTS, its clients, or others from fraud, cybersecurity threats, or unlawful activityProtect legal rights or propertyInvestigate security incidents
CTS does not sell personal information for monetary consideration as part of its ordinary business operations.
8. Data Security
CTS maintains administrative, technical, and physical safeguards designed to protect information from unauthorized access, alteration, disclosure, destruction, loss, or misuse.
Depending on the applicable service and environment, safeguards may include:
Access controlsAuthenticationMulti-factor authenticationEncryptionEndpoint securityThreat detection and responseMonitoringBackup and recovery controlsSecurity policies and proceduresEmployee and contractor access restrictionsVendor management practicesSecurity awareness and operational procedures
No information system or transmission method can be guaranteed to be completely secure. Accordingly, CTS cannot guarantee absolute security.
9. Customer Responsibilities
Customers remain responsible for determining the legal, regulatory, privacy, security, retention, and compliance requirements applicable to their organizations and data.
CTS may assist customers with technology and security controls, but unless specifically agreed in writing, CTS does not provide legal advice or independently determine a customer's regulatory obligations.
Customers should consult appropriate legal, compliance, financial, or regulatory professionals regarding requirements applicable to their organizations.
10. Data Retention
CTS retains information for only as long as reasonably necessary for purposes such as:
Providing servicesMaintaining customer relationshipsMaintaining business and accounting recordsMeeting contractual obligationsSecurity and fraud preventionResolving disputesComplying with legal or regulatory requirements
Retention periods may vary depending upon the type of information and services involved.
11. Cookies and Website Technologies
The CTS website may use cookies, analytics, security technologies, or similar tools to:
Operate the websiteUnderstand website usageImprove website performanceMaintain securityMeasure marketing effectivenessImprove visitor experience
Users may be able to control cookies through their browser settings.
Some website features may not operate properly if certain cookies are disabled.
12. Links to Other Websites
The CTS website, emails, and communications may contain links to websites or services operated by third parties.
CTS is not responsible for the privacy practices, security practices, or content of websites operated by third parties.
Visitors should review the privacy policies of those organizations before submitting personal information.
13. Marketing Communications
CTS may occasionally send business contacts information regarding CTS services, technology solutions, security matters, events, products, or other information we believe may be relevant to their organizations.
Recipients may request to stop receiving marketing communications by following any unsubscribe instructions provided or by contacting CTS.
Service-related, security, account, billing, or contractual communications may continue when necessary to support an existing customer relationship.
14. Children's Privacy
CTS provides business technology services and does not knowingly target its website or services to children under 13.
CTS does not knowingly collect personal information from children under 13 through its website for commercial purposes.
If CTS becomes aware that such information has been provided without appropriate authorization, we will take reasonable steps to address the matter.
15. Business Transfers
If CTS is involved in a merger, acquisition, restructuring, sale, financing, or transfer of some or all of its business or assets, information may be transferred as part of that transaction, subject to applicable confidentiality, contractual, and legal requirements.
16. Privacy Requests
Individuals may contact CTS to ask questions about information CTS maintains about them or to request correction, updating, or deletion where applicable.
Certain information may need to be retained for contractual, operational, security, accounting, legal, or regulatory purposes.
Privacy rights may vary according to the individual's location and applicable law.
CTS will evaluate requests in accordance with applicable legal requirements.
17. Security Incidents
If CTS becomes aware of a security incident involving personal information for which CTS has notification responsibilities, CTS will evaluate and respond to the incident in accordance with applicable contractual obligations and law.
Where CTS is processing information on behalf of a customer, CTS will coordinate incident response and notification responsibilities according to the applicable service agreement and legal requirements.
18. Changes to This Privacy Policy
CTS may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.
The most current version will be posted on the CTS website with the applicable “Last Updated” date.
Continued use of the CTS website or services following publication of an updated Privacy Policy will be subject to the updated notice, as permitted by applicable law.
19. Contact CTS
Questions regarding this Privacy Policy or CTS privacy practices may be directed to:
CTS – Collaborative Technology Services / ColTech Services
Website: www.coltechservices.com
Privacy inquiries may be submitted through the CTS Contact Us page.
Customers with questions regarding information processed through a particular CTS-managed service should identify the applicable customer account, service, or project when contacting CTS.
CTS (“CTS,” “we,” “our,” or “us”) respects the privacy of our clients, prospective clients, website visitors, business partners, and other individuals whose information we may receive in connection with our technology services.
This Privacy Policy explains how CTS collects, uses, protects, and discloses personal information obtained through our website, business communications, managed technology services, cloud solutions, reseller relationships, and related professional services.
1. Information We May Collect
CTS may collect information that you provide directly to us, including:
NameCompany name and job titleBusiness addressEmail addressTelephone numberInformation submitted through website contact formsInformation supplied when requesting proposals, quotations, demonstrations, support, or other servicesAccount, licensing, subscription, and service informationTechnical support communicationsBilling and transaction-related informationInformation necessary to provision or administer technology services
We may also receive technical information relating to use of our website or services, such as:
Internet Protocol (IP) addressBrowser and device informationWebsite usage informationCookies and similar technologiesSecurity and system logsService diagnostic information
CTS seeks to collect only information reasonably necessary to conduct business, provide services, maintain security, and satisfy legal or contractual requirements.
2. How CTS Uses Information
CTS may use information to:
Respond to inquiries and requestsPrepare proposals, quotations, and service agreementsEstablish and maintain customer relationshipsProvision, configure, manage, and support technology servicesProvide managed IT and cloud servicesAdminister licenses and subscriptionsProvide technical supportCommunicate service, security, billing, or account informationSchedule meetings, demonstrations, training, and project activitiesImprove our website, products, services, and customer experienceMaintain security and prevent unauthorized activityComply with legal, regulatory, contractual, and professional obligationsMaintain appropriate business and accounting recordsCommunicate relevant information regarding CTS products, services, and technology solutions
CTS does not use personal information for purposes materially different from those described in this Privacy Policy without an appropriate business or legal basis.
3. Managed IT, Cloud and Technology Services
CTS provides managed technology, consulting, cloud, cybersecurity, communications, software licensing, implementation, and related professional services.
In performing these services, CTS may have administrative or technical access to systems, networks, cloud environments, applications, devices, or customer information.
Where CTS processes information on behalf of a customer, CTS generally acts as a technology service provider and processes that information according to the customer's instructions, applicable agreements, and applicable law.
Access to customer systems and information is limited to personnel, contractors, vendors, or technology providers who require such access for legitimate business or service-delivery purposes.
4. Technology Partners and Service Providers
CTS works with third-party technology manufacturers, cloud providers, software companies, distributors, communications providers, and professional service providers.
These may include providers such as:
ZoomMicrosoftCloud infrastructure providersCybersecurity providersData storage and collaboration providersTelecommunications providersSoftware vendorsAuthorized distributors and licensing partnersPayment, accounting, and business administration providers
Information may be provided to these organizations when reasonably necessary to quote, license, configure, provision, support, secure, administer, or deliver the products and services requested by our customers.
Each third party maintains its own privacy, security, and data-handling practices.
CTS does not control the independent privacy practices of third-party providers and encourages customers to review the privacy policies and contractual terms applicable to the products and services they select.
5. Zoom Products and Services
CTS is an authorized reseller of Zoom products and may assist customers with Zoom Phone, Zoom Workplace, communications services, licensing, implementation, configuration, training, and support.
Information provided to CTS in connection with Zoom services may be shared with Zoom or authorized Zoom service providers when necessary to:
Establish customer accountsProvide licensingPort telephone numbersConfigure telecommunications servicesProvide technical or implementation supportProcess service requestsAdminister subscriptionsProvide customer communications
Zoom's collection and processing of information through its products and platforms is governed by Zoom's applicable privacy notices, agreements, and service terms.
6. Microsoft Products and Services
CTS provides and supports Microsoft technologies and cloud services.
Information may be provided to or processed through Microsoft when necessary to provision, administer, secure, or support Microsoft products and services selected by CTS customers.
Microsoft's processing of information through Microsoft products and cloud platforms is governed by Microsoft's applicable agreements and privacy terms.
7. Information Sharing
CTS may disclose information to third parties when reasonably necessary for legitimate business purposes, including:
Technology vendorsCloud service providersSoftware publishersTelecommunications carriersAuthorized distributorsCybersecurity providersProfessional consultantsAccountantsAttorneysContractors and subcontractorsPayment and administrative service providers
CTS may also disclose information when required to:
Comply with lawRespond to lawful government or regulatory requestsRespond to subpoenas, court orders, or legal proceedingsProtect CTS, its clients, or others from fraud, cybersecurity threats, or unlawful activityProtect legal rights or propertyInvestigate security incidents
CTS does not sell personal information for monetary consideration as part of its ordinary business operations.
8. Data Security
CTS maintains administrative, technical, and physical safeguards designed to protect information from unauthorized access, alteration, disclosure, destruction, loss, or misuse.
Depending on the applicable service and environment, safeguards may include:
Access controlsAuthenticationMulti-factor authenticationEncryptionEndpoint securityThreat detection and responseMonitoringBackup and recovery controlsSecurity policies and proceduresEmployee and contractor access restrictionsVendor management practicesSecurity awareness and operational procedures
No information system or transmission method can be guaranteed to be completely secure. Accordingly, CTS cannot guarantee absolute security.
9. Customer Responsibilities
Customers remain responsible for determining the legal, regulatory, privacy, security, retention, and compliance requirements applicable to their organizations and data.
CTS may assist customers with technology and security controls, but unless specifically agreed in writing, CTS does not provide legal advice or independently determine a customer's regulatory obligations.
Customers should consult appropriate legal, compliance, financial, or regulatory professionals regarding requirements applicable to their organizations.
10. Data Retention
CTS retains information for only as long as reasonably necessary for purposes such as:
Providing servicesMaintaining customer relationshipsMaintaining business and accounting recordsMeeting contractual obligationsSecurity and fraud preventionResolving disputesComplying with legal or regulatory requirements
Retention periods may vary depending upon the type of information and services involved.
11. Cookies and Website Technologies
The CTS website may use cookies, analytics, security technologies, or similar tools to:
Operate the websiteUnderstand website usageImprove website performanceMaintain securityMeasure marketing effectivenessImprove visitor experience
Users may be able to control cookies through their browser settings.
Some website features may not operate properly if certain cookies are disabled.
12. Links to Other Websites
The CTS website, emails, and communications may contain links to websites or services operated by third parties.
CTS is not responsible for the privacy practices, security practices, or content of websites operated by third parties.
Visitors should review the privacy policies of those organizations before submitting personal information.
13. Marketing Communications
CTS may occasionally send business contacts information regarding CTS services, technology solutions, security matters, events, products, or other information we believe may be relevant to their organizations.
Recipients may request to stop receiving marketing communications by following any unsubscribe instructions provided or by contacting CTS.
Service-related, security, account, billing, or contractual communications may continue when necessary to support an existing customer relationship.
14. Children's Privacy
CTS provides business technology services and does not knowingly target its website or services to children under 13.
CTS does not knowingly collect personal information from children under 13 through its website for commercial purposes.
If CTS becomes aware that such information has been provided without appropriate authorization, we will take reasonable steps to address the matter.
15. Business Transfers
If CTS is involved in a merger, acquisition, restructuring, sale, financing, or transfer of some or all of its business or assets, information may be transferred as part of that transaction, subject to applicable confidentiality, contractual, and legal requirements.
16. Privacy Requests
Individuals may contact CTS to ask questions about information CTS maintains about them or to request correction, updating, or deletion where applicable.
Certain information may need to be retained for contractual, operational, security, accounting, legal, or regulatory purposes.
Privacy rights may vary according to the individual's location and applicable law.
CTS will evaluate requests in accordance with applicable legal requirements.
17. Security Incidents
If CTS becomes aware of a security incident involving personal information for which CTS has notification responsibilities, CTS will evaluate and respond to the incident in accordance with applicable contractual obligations and law.
Where CTS is processing information on behalf of a customer, CTS will coordinate incident response and notification responsibilities according to the applicable service agreement and legal requirements.
18. Changes to This Privacy Policy
CTS may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.
The most current version will be posted on the CTS website with the applicable “Last Updated” date.
Continued use of the CTS website or services following publication of an updated Privacy Policy will be subject to the updated notice, as permitted by applicable law.
19. Contact CTS
Questions regarding this Privacy Policy or CTS privacy practices may be directed to:
CTS – Collaborative Technology Services / ColTech Services
Website: www.coltechservices.com
Privacy inquiries may be submitted through the CTS Contact Us page.
Customers with questions regarding information processed through a particular CTS-managed service should identify the applicable customer account, service, or project when contacting CTS.